Our Service
Import Regulations in Bangladesh
- Regulatory Authority: The Directorate General of Drug Administration (DGDA) under the Ministry of Health oversees medical product imports.
- Licensing: Importers must obtain a DGDA license and register each medical device before distribution.
- Local Representative: Foreign manufacturers must appoint a local authorized distributor or representative to handle compliance.
- Classification System: Devices are categorized by risk level (low-risk consumables vs. high-risk diagnostic machines) under DGDA guidelines.
- Standards: Products must meet international certifications (ISO, CE, FDA) to gain approval.
Installation & Training
HK Heritage, we believe that delivering medical products is only the first step. To ensure our clients get the maximum benefit from their investment, we provide comprehensive installation and training services tailored to each product.
Professional Installation
Professional Installation
Hands-On Training
Ongoing Support
Installations Process
Medical product installation involves a structured, multi-step process to ensure safety, compliance, and functionality. It typically includes site assessment, preparation, equipment setup, calibration, and validation before use.
Maintenance & After-Sales Support
HK Heritage, our commitment to clients goes far beyond delivery. We understand that medical equipment must operate flawlessly to ensure patient safety and healthcare efficiency. That’s why we provide comprehensive maintenance and after-sales support designed to keep your systems running at their best.
Preventive & Corrective Maintenance
- Scheduled preventive maintenance to minimize downtime and extend equipment lifespan.
- Rapid corrective service in case of technical issues, ensuring minimal disruption to your operations.
- Use of genuine spare parts and manufacturer-approved procedures for maximum reliability.
Dedicated After-Sales Service
- 24/7 customer support hotline for troubleshooting and urgent assistance.
- On-site visits by trained engineers for complex repairs or adjustments.
- Remote support options for quick guidance and problem resolution.
Continuous Training & Guidance
- Refresher training sessions for staff to ensure proper handling and care of equipment.
- Updated manuals and digital resources provided for easy reference.
- Guidance on best practices for safe and efficient usage