Our Profile
About Company
HK Heritage, we believe that access to reliable medical equipment is the foundation of quality healthcare. Established with a vision to bridge global innovation with local needs, we specialize in importing and supplying world-class medical products to hospitals, clinics, and healthcare providers across Bangladesh.
We provide solutions that empower healthcare professionals to save lives.
WHY CHOOSING US
OUR PRODUCT
OUR SERVICE
Preventive & Corrective Maintenance
- Scheduled preventive maintenance
- Use of genuine spare parts of manufacturer
- Ensuring minimal disruption to your operations
- Procedures for maximum reliability
- Troubleshooting and fault diagnostics
- Detailed service reports and maintenance
- Compliance with safety regulations
- Healthcare facility policies during all service
- Rapid corrective service in case of technical issues
Dedicated After-Sales Service
- 24/7 customer support hotline to provide
- Dedicated service coordinators
- On-site support by factory-trained & certified
- Remote diagnostics and technical support
- Guaranteed response and resolution
- Preventive follow-ups after service & visits
- Availability of annual maintenance contracts
- Access to genuine spare parts with efficient
- Software updates, firmware upgrades, and system configuration
Continuous Training Process
- Refresher training sessions for hospital staff
- Hands-on workshops for biomedical engineers
- Updated manuals, guides, and digital resources
- Guidance on best practices
- Safety and compliance training
- Customized training modules based on staff
- Operational efficiency tips to reduce downtime
- Regular competency assessments
- Remote training and virtual guidance options for convenience
QUALITY CONTROL
HK Heritage, quality is at the heart of everything we do. As a trusted importer and supplier of medical equipment, we ensure that every product we deliver meets the highest international standards of safety, reliability, and performance.
Our Commitment to Quality
- Every product undergoes strict quality checks before reaching our clients
- We comply with international healthcare regulations to guarantee patient safety.
- Our products undergo multiple layers of quality checks before reaching hospital.
- We regularly review our processes, listen to customer feedback.
- We work only with manufacturers who recognized certifications.
- We source equipment only from certified manufacturers with proven
Quality Assurance Process
- We carefully select manufacturers based on their certifications, reputation.
- Every shipment is accompanied by certificates of origin, documents.
- roducts are checked for conformity before leaving the supplier’s facility.
- We ensure smooth clearance by adhering to Bangladesh Drug Administration.
- We ensure smooth clearance by adhering to Bangladesh Drug Administration.
- Equipment is inspected again upon arrival to verify condition, functionality.
Product CERTIFICATION
